Instead of calling the IRS, taxpayers can get fast answers to refund questions by using the Where’s My Refund? tool on the IRS website and the IRS2Go app, the IRS announced. The IRS also noted that customer service representatives can only research a refund’s status if it has been 21 days or more since the taxpayer filed electronically, or six weeks since they mailed a paper return. Taxpayers may call 800-829-1954 for the automated phone line, which provides refund information, the IRS stated. [IR-2020-31 (Feb. 14, 2020)]
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