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Redbox Loses Arbitration Bid in Suit Alleging Unwanted Texts

March 26, 2020, 8:23 PM

Redbox Automatic Retail LLC can’t force a customer to arbitrate claims that she received unwanted text messages from the company last year, a federal court in Illinois ruled.

The DVD rental company’s kiosks and website didn’t clearly display terms of use that included mandatory arbitration, the U.S. District Court of the Northern District of Illinois said in an opinion denying Redbox’s motion to compel the dispute-resolution procedure.

The court also rejected Redbox’s argument that plaintiff Crystal Wilson agreed to mandatory arbitration by using services after the company told her in an email about terms updated in 2016 that include the...

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